Cancellations and refunds

Before a professional accepts

Nothing is charged. You can cancel for free in the app and the held amount is released in full. If no professional accepts within 12 hours, the request is cancelled automatically and the hold is released.

After acceptance

Once a professional has accepted, you can cancel at any time before the service starts from the booking screen in the app (“Cancel booking”); if you can't use the app, write to [email protected]. You get 80% of the amount paid back to the original payment method; Cura24h keeps 20% as a cancellation fee.

Cash bookings: the cancellation fee is the 20% deposit paid online, which is kept; the cash part is never charged.

The fee is shown before purchase and does not apply if the cancellation is caused by the professional or by Cura24h.

If the professional cancels

If the professional cancels or does not show up, you get a full refund or we help you find another professional.

Job not as agreed

If the job was not done as agreed, report it within 7 days through the booking chat or to [email protected], with photos and a description. We review the case with the professional and, if justified, arrange a corrective visit or a full or partial refund.

Refund times

Refunds go back to the original payment method. We release or refund immediately; your bank may take a few business days to show it.

Your consumer rights under the Italian Consumer Code remain unaffected, including the right of withdrawal described in the terms and conditions.