Chat and communication
The rules for using the chat between customers and professionals.
Last updated: November 1, 2026
This is a translation: in case of differences, the Italian version prevails. Read the Italian version
What the chat is for
Every booking has a chat to agree on the job details: access, times, materials, photos of the problem. While the professional is on the way you can also follow them on the map.
Rules
- Write respectfully: no insults, threats, discrimination or inappropriate content.
- Do not share unnecessary data such as passwords or full card details.
- Do not arrange payments or jobs outside Cura24h for requests received through the app.
- Only send photos and documents relevant to the job.
Safety and moderation
To protect customers and professionals, messages may be reviewed by support if reported or if abuse is suspected. We may remove content and suspend accounts that break these rules.
Notifications
We tell you about new messages and booking updates with push notifications (Google Firebase). You can manage them in your phone settings.
Retention
Messages are kept as described in the privacy policy. To report a message write to [email protected].