Complaints
If something went wrong, we want to know.
Last updated: November 1, 2026
This is a translation: in case of differences, the Italian version prevails. Read the Italian version
How to report a problem
- Through the booking chat in the app, or
- by writing to [email protected] with the booking number, a description of the problem and any photos.
Response times
We confirm receipt within 2 business days and give you a reasoned answer within 30 days. For problems with the job done, also see the cancellation and refund policy.
If you are not satisfied
If the complaint is not resolved you can turn to an alternative dispute resolution (ADR) body listed under the Italian Consumer Code, a consumer association or the competent court.
Personal data
For privacy requests see the privacy policy. You can also lodge a complaint with the Italian Data Protection Authority.